File sharing works out of the box in most cases. All you need to do is to:

  1. open "" in your browser, when connected to your Private Space;
  2. scroll down on the page to find all connected users
  3. and click on the name of the user with shared folders


In some cases the connection request fails and you may receive an error message that you can't connect to the server. 


The problem was so far always in the Windows network and/or firewall configuration. 

  • Step 1: Set the VPN connection as "Home". On the Windows computer, go to Control Panel -> Network and Internet -> Network and Sharing Center. Find the connection to the Private Space by clicking on the "Connections:" link and "Properties" in the connection window. The name at the top should contain "TAP" in its name - e.g., "TAP-Win32 Adapter OAS".
    Once you've found it, close the connection window and click on the "Public Network" next to the network name and change it to "Home network".
  • Step 2: if you still can't connect to the shared folder OR when you don't want to keep the network as "Public Network", you will need to adjust firewall properties at Control Panel -> System and Security ->Windows Firewall. Select "Advanced Setting" and "Inbound Rules". Look for "File and Printer Sharing (SMB-In)" and enable it for a particular type of network.