Steps leading to the problem:
- Administrator creates a new key - it can be for a new user or just a new device for an existing user.
- The next step is to use the QR code to download the key to a device, typically a mobile phone.
- The QR app opens the link and when you click the "Download Key" button on the download page, you get an error "Link is invalid, generic error"
Cause:
- The problem was identified to be wit the QR app, either it incorrectly scans the link, or using a wrong, possibly cached value.
Solution:
- use a different app. A list of recommended QR apps is